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General questions (14)Buying Windows Vista (5)Buying Office 2007 (0)
Privacy and security (0)My Account (1)Returns (1)
Pricing and Billing (2)Shipping/Delivery (0)Customer Service (0)
Order Status (4)Cookies (0)Digital Download (3)
 
Top 5 Articles
What is the Shopnroll.com Return Policy?
The sale of software on the Shopnroll.com website is final. The customer is expected to research all aspects of software applications capabilities before making a purchase. By purchasing software on the ......
Last Update: 2007-10-25
What happen if my computer crashes, and i have to reinstall?
You will be able to burn your copy on to disk with software for CD/DVD burning, also if you lose the download you will be able to retrieve it inside your ......
Last Update: 2007-10-27
What if the program doesn't work, will you refund my money?
Due to the nature of digital downloads, we have a strict no return policy for our products. No product shall be able to be returned for a cash refund. It is ......
Last Update: 2007-10-26
Which Windows Vista version is right for me?
Picking the right vista edition isn't as easy as it could be. This mainly because there are so many new features. To understand what is missing from a premium edition compared ......
Last Update: 2007-10-27
Can i request a cd after i do the digital download?
Unfortunately we're a digital store we don't ship or own DVD or CD's....
Last Update: 2007-10-27
Last 5 Articles
My key isn't working. I've tried it several times, but it doesn't seem to work.
On rare occasion, you might accidentally receive an invalid key. Simply send an e-mail to support at shop n roll dot com explaining that you think that you have an invalid ......
Last Update: 2008-09-30
How do i get my order?
Please log into your account, then either paste or manually type this url into your browser\'s address bar: http://shopnroll.com/index.php?p=orders A listing of all paid orders processed will appear, click on the ......
Last Update: 2008-09-29
Can my computer run a 64-bit version of Windows?
To run a 64-bit version of Windows, your computer must have a 64-bit processor. To find your computer's processor speed, do the following: Open System by clicking the Start button , ......
Last Update: 2007-10-27
Contact us about anything else
Not receiving our replies?If you have tried to email us in the past but you're not receiving a response from us, it's possible our email replies are being blocked by your ......
Last Update: 2007-10-27
How long would i have to wait for the download?
Once you complete your payment, it typically takes up to 24 business hours or even less for your order to complete. If you choose to pay via check then further delays ......
Last Update: 2007-10-27

if you are still having problems with your digital download, or have a question not addressed in this F.A.Q. feel free to open a new ticket and contact the support department.
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